Terms of Use

The Terms of Use was last modified on September 18th, 2020.

Thank you for visiting the Pacific Specialty Brands Co. Website.  Please review the terms and conditions of use carefully, as they govern your use of www.pacificspecialtybrands.com (the “Site”).

The following terms and conditions of use are an agreement (the “Agreement”) between Pacific Specialty Brands and you.  Your use of the Site constitutes your agreement to follow and be bound by the Agreement.  We reserve the right to modify this Agreement at any time in our sole discretion without prior individual notice.  Any modifications to this Agreement will be posted on the Site.  For this reason, we encourage you to review the Agreement whenever you use the Site.  You can tell when this Agreement was last modified by checking the “last modified” date that appears at the top of the Agreement.  If you do not agree to these terms, please do not use the Site.

Site transactions

We reserve the right to refuse any order you place with us.  We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order.  These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address.  In the event we make a change or cancel an order, we will attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made.  We reserve the right to limit or prohibit orders that, in our sole judgement, appear to be placed by dealers, resellers or distributors.

After an order is placed, we use the Plugin, Customer Reviews, to send an invitation to submit a review. Invitations will be sent 5 days after your order status is changed to Completed.

Right to change sites

We reserve the right, at any time in our sole discretion, to: modify, suspend or discontinue the Site or any service, content, feature or product offered through the Site, with or without notice; charge fees in connection with the use of the Site; modify and/or waive any fees charged in connection to the Site; and/or offer opportunities to some or all users of the Site.  You agree that we shall not be liable to you or to any third party for any modification, suspension or discontinuance of the Site, or of any service, content, feature or product offered through the Site.

Site contents

The Site and the Contents are intended solely for personal, non-commercial use.  You may download or copy the Contents displayed on the Site for your personal use only.  No right, title or interest in any downloaded Content is transferred to you as a result of any such downloading or copying.  You may not reproduce (except as noted above), publish, transmit, distribute, display, modify, create derivative works from, sell or exploit in any way any of the Contents on the Site.

User accounts

You are solely responsible for any and all activities which occur under your user account. We reserve the right, at any time in our sole discretion to suspend user accounts with or without notice.

User comments, feedback, and other submissions

Pacific Specialty Brands is pleased to hear from users and welcomes your comments regarding our products and services.

Comments and reviews are subject to review before being approved to the Site. You agree that your Comments will not violate any right of any third party, including copyright, trade-mark, privacy or other personal or proprietary right.  You further agree that your Comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Site.  You may not use a false e-mail address, pretend to be someone other than yourself, of otherwise mislead Pacific Specialty Brands, its affiliates or other third parties as to the origin of any Comments.  You are solely responsible for any Comments you make and their accuracy.  Pacific Specialty Brands takes no responsibility and assumes no liability for any Comments posted by you or any third party.

Personal information submitted through the Site

Your submission of personal information through the Site is governed by our Privacy Policy, which can be reached at:

Product information

Unless otherwise indicated, prices displayed on the Site are quoted in Canadian Dollars.

Tax policy

Tax charges are based on applicable federal, provincial and harmonized sales tax rates based on the delivery address associated with your order.  Where required, sales tax will also be applied to the shipping and handling charges.  If you return an item for refund, you will also receive a refund for the sales taxes you paid for that item.  You will not receive a refund for the sales taxes you paid on the shipping and handling of that item, as the shipping and handling charges are non-refundable once an item has been shipped.  If you have any questions about the sales taxes on your invoice, please call as at 604-430-5253 or 877-430-5253, ext. 127.

Errors, inaccuracies, and omissions

Occasionally there may be information on our Site that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability.  We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the Site is inaccurate at any time without prior notice (including after you have submitted your order).


We have made every effort to display as accurately as possible the colors of our products that appear on the Site.  We cannot guarantee that your computer monitor’s display of any color will be accurate.


In addition to the terms and conditions of this Agreement, any contests, surveys, games, or similar promotions (collectively, “Promotions”) made available through the Site may be governed by specific rules that are separate from this Agreement.  By participating in any such Promotion, you will become subject to those rules, which may vary from the terms and conditions set forth herein.  To the extent that the terms and conditions of such rules conflict with this Agreement, the terms and conditions of such rules shall control.

Links to other web sites and services

The Site may contain links to other web sites that are not under the control of Pacific Specialty Brands.  Pacific Specialty Brands does not have any responsibility for the linked web sites nor does linking constitute an endorsement of any linked web site.  Links are provided solely for the convenience and information of the Site’s users.


You are solely responsible for maintaining the confidentiality of your password and user account information.  You must notify us immediately in the event of any known or suspected unauthorized use of your user account, or any known or suspected breach of security, including loss, theft, unauthorized disclosure of your or anyone else’s password.  You are solely responsible for any and all activities which occur under your user account.  You agree to immediately notify us of any unauthorized use of your user account or any other breach of security known to you.

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