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Shipping & Returns

Thank you for shopping at Pacific Specialty Brands!

Returns Policy

You may return new, unused items within 30 days of delivery for refund.  Returns are subject to a 25% restocking fee and items must be unused and in their original packaging to be accepted for a refund.  No refunds will be given for electronic parts or shipping costs.

You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly.  This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).

If you need to return an item, please Contact Us with your order number and details about the product you would like to return.  We will respond quickly with instructions for how to return items from your order.

Shipping

All items are shipped from Burnaby, BC, Canada. We ship across Canada and the United States.  All items are shipped via Fedex Ground and costs are based on location and weight.  Please note that we do not ship to PO Boxes.

Please allow 7-10 business days for your order to arrive.

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